Términos de servicio

By accessing or using the MITRITY Platform, you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

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1. Definitions

In these Terms of Service ("Terms"), the following definitions apply:

• "Agreement" means these Terms, together with the Privacy Policy, Data Processing Agreement, Acceptable Use Policy, Service Level Agreement, and any Order Form or subscription confirmation.
• "Agent Data" means all data transmitted to the Service by Customer's AI agents through an Edge Node, including action metadata, behavioral patterns, action payloads, and any associated parameters or timestamps.
• "Authorized User" means an individual whom Customer permits to access and use the Service under Customer's account.
• "Control Plane" means the centralized MITRITY SaaS platform that provides dashboards, policy management, alerting, and analytics.
• "Customer" (also "you" or "your") means the entity or individual that registers for and uses the Service.
• "Customer Data" means Agent Data and any other data that Customer or its Authorized Users submit, upload, or transmit to the Service, excluding Usage Data.
• "Effective Date" means the date on which Customer first accepts these Terms or begins using the Service, whichever occurs first.
• "MITRITY" (also "we," "us," or "our") means MITRITY AB, a Swedish limited company (aktiebolag) with its registered office in Stockholm, Sweden, organization number 559564-7305, VAT number SE559564730501.
• "Platform" or "Service" means the MITRITY SaaS platform for intent-aware governance, including the Control Plane, Edge Nodes, APIs, documentation, and any associated software or services provided by MITRITY.
• "Edge Node" means the lightweight software component provided by MITRITY that is deployed in Customer's environment to capture and validate AI agent actions in real-time.
• "Service Level Agreement" or "SLA" means the uptime and support commitments set forth in the separate SLA document, incorporated herein by reference.
• "Subscription Plan" means the tier of service selected by Customer (Starter, Professional, or Enterprise), as described on the MITRITY pricing page or in an Order Form.
• "Usage Data" means data generated by the Service about Customer's use of the Service, such as feature usage statistics, performance metrics, and aggregated analytics, which does not identify individual data subjects.

2. Account Registration and Eligibility

2.1 Eligibility

The Service is intended for use by businesses and organizations. By registering for the Service, you represent and warrant that:

(a) You are at least 18 years of age;

(b) You have the legal authority to bind the entity on whose behalf you are registering;

(c) The entity you represent is lawfully organized and in good standing under applicable law; and

(d) Your use of the Service will comply with all applicable laws and regulations.

2.2 Account Creation

To use the Service, you must create an account by providing accurate, current, and complete information. You agree to update your account information promptly to keep it accurate.

2.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials. MITRITY requires multi-factor authentication (MFA) for all accounts. You must:

(a) Enable and maintain MFA on all Authorized User accounts;

(b) Not share account credentials with unauthorized parties;

(c) Notify MITRITY immediately at soc@mitrity.com if you suspect unauthorized access to your account; and

(d) Accept responsibility for all activities that occur under your account.

2.4 Authorized Users

Customer may grant access to Authorized Users in accordance with the limits of the applicable Subscription Plan. Customer is responsible for all actions taken by its Authorized Users and for ensuring their compliance with this Agreement.

3. Subscription Plans and Billing

3.1 Subscription Plans

MITRITY offers the following Subscription Plans:

• Starter — For teams beginning to govern AI agents.
• Professional — For organizations requiring advanced governance capabilities and higher uptime guarantees.
• Enterprise — For large-scale deployments with custom requirements, premium support, and the highest uptime guarantees.

Current plan features and pricing are available at https://mitrity.com/pricing. Enterprise plans may be subject to a separate Order Form.

3.2 Free Trial

MITRITY may offer a free trial period at its discretion. At the end of the trial period, you must select a paid Subscription Plan to continue using the Service. If you do not select a plan, your access to the Service will be suspended.

3.3 Billing

(a) Payment processor. All payments are processed by Stripe, Inc. ("Stripe"). By subscribing to a paid plan, you agree to Stripe's terms of service.

(b) Billing cycle. Subscriptions are billed in advance on a monthly or annual basis, as selected during registration.

(c) Currency. All fees are quoted and charged in the currency specified during checkout.

(d) Taxes. All fees are exclusive of taxes. Customer is responsible for all applicable taxes.

(e) Price changes. MITRITY may change pricing upon at least 30 days' written notice. Price changes take effect at the start of the next billing cycle following the notice period.

3.4 Payment Failure

If payment fails, MITRITY will attempt to process the payment using the billing information on file. If payment remains unsuccessful after 7 days, MITRITY may suspend access to the Service. Continued non-payment for 30 days may result in account termination.

3.5 Refunds

Fees are non-refundable except as expressly provided in these Terms or as required by applicable law. Service credits under the SLA are the sole remedy for service disruptions.

3.6 Upgrades and Downgrades

(a) Upgrades. You may upgrade your Subscription Plan at any time. The new plan pricing will be prorated for the remainder of the current billing cycle.

(b) Downgrades. You may downgrade your Subscription Plan at the end of the current billing cycle. If your usage exceeds the limits of the lower plan, you may be required to reduce usage before the downgrade takes effect.

4. Use of the Service

4.1 License Grant

Subject to your compliance with this Agreement, MITRITY grants you a non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service during the subscription term solely for your internal business purposes.

4.2 Edge Node Deployment

MITRITY grants you a non-exclusive, non-transferable license to install and use the Edge Node software in your infrastructure solely for the purpose of connecting to and using the Service. You may not modify, reverse engineer, decompile, or disassemble the Edge Node software.

4.3 Acceptable Use

Your use of the Service must comply with the Acceptable Use Policy, which is incorporated into this Agreement by reference. MITRITY reserves the right to suspend or terminate your access for violations of the Acceptable Use Policy.

4.4 Service Modifications

MITRITY may modify, update, or discontinue features of the Service from time to time. We will provide reasonable notice of material changes that adversely affect your use of the Service.

5. Customer Data and Privacy

5.1 Ownership of Customer Data

Customer retains all right, title, and interest in and to Customer Data. MITRITY does not claim ownership of Customer Data.

5.2 License to Process Customer Data

Customer grants MITRITY a non-exclusive, worldwide license to process Customer Data solely as necessary to provide, maintain, and improve the Service, in accordance with the Data Processing Agreement.

5.3 Data Processing Agreement

The processing of personal data within Customer Data is governed by the Data Processing Agreement ("DPA"), incorporated herein by reference. In the event of a conflict between the DPA and these Terms regarding data protection, the DPA prevails.

5.4 Privacy Policy

MITRITY's collection and use of personal data relating to account registration, Service usage, and website visits is governed by the Privacy Policy, available at https://mitrity.com/privacy.

5.5 Data Security

MITRITY implements appropriate technical and organizational measures to protect Customer Data, including:

(a) Encryption in transit (TLS 1.3) and at rest (AES-256);

(b) Tenant isolation at the database level;

(c) Mandatory multi-factor authentication;

(d) Regular security assessments and vulnerability scanning; and

(e) Infrastructure hosted in the European Union (europe-north1, Finland).

5.6 Anonymized and Aggregated Data

MITRITY may create anonymized and aggregated data derived from Customer Data that does not identify Customer or any individual. MITRITY may use such anonymized data for purposes including improving the Service, training machine learning models, benchmarking, and research. This right survives termination of this Agreement.

6. Intellectual Property

6.1 MITRITY IP

MITRITY and its licensors retain all right, title, and interest in and to the Service, the Edge Node software, the Control Plane, all ML models, algorithms, documentation, and all related intellectual property rights. Nothing in this Agreement transfers any MITRITY intellectual property to Customer.

6.2 Customer IP

Customer retains all right, title, and interest in and to Customer Data, Customer's AI agents, and Customer's configurations and policies created within the Service.

6.3 Feedback

If you provide feedback, suggestions, or ideas regarding the Service ("Feedback"), you grant MITRITY a non-exclusive, royalty-free, perpetual, irrevocable, worldwide license to use, modify, and incorporate Feedback into the Service without obligation to you.

6.4 Trademarks

Neither party grants the other any right to use its trademarks, logos, or trade names without prior written consent.

7. Service Availability

7.1 Uptime Commitment

MITRITY provides uptime commitments as specified in the Service Level Agreement. The SLA is incorporated by reference and forms part of this Agreement.

7.2 Scheduled Maintenance

MITRITY will use commercially reasonable efforts to schedule maintenance during low-usage windows and to provide at least 48 hours' advance notice. Scheduled maintenance windows are excluded from uptime calculations.

7.3 Force Majeure

Neither party is liable for failure to perform obligations due to events beyond its reasonable control, including natural disasters, war, terrorism, pandemics, government actions, power failures, internet outages, or third-party service provider failures.

8. Limitation of Liability

8.1 Exclusion of Certain Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THIS AGREEMENT, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

8.2 Cap on Liability

EXCEPT FOR (A) CUSTOMER'S PAYMENT OBLIGATIONS, (B) EITHER PARTY'S INDEMNIFICATION OBLIGATIONS, OR (C) BREACHES OF SECTION 6 (INTELLECTUAL PROPERTY), EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE TOTAL FEES PAID OR PAYABLE BY CUSTOMER TO MITRITY IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

8.3 Essential Purpose

THE LIMITATIONS IN THIS SECTION APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

8.4 Mandatory Law

Nothing in this section excludes or limits liability to the extent that such exclusion or limitation is prohibited by applicable law, including liability for fraud, willful misconduct, or death or personal injury caused by negligence.

9. Indemnification

9.1 MITRITY Indemnification

MITRITY will defend, indemnify, and hold harmless Customer from third-party claims alleging that Customer's authorized use of the Service infringes a third party's intellectual property rights, provided that Customer:

(a) Promptly notifies MITRITY in writing of the claim;

(b) Grants MITRITY sole control over the defense and settlement; and

(c) Provides reasonable cooperation at MITRITY's expense.

If the Service is found to infringe, MITRITY may, at its option: (i) obtain the right for Customer to continue using the Service; (ii) modify the Service to be non-infringing; or (iii) terminate the affected subscription and refund prepaid fees for the unused portion of the term.

9.2 Customer Indemnification

Customer will defend, indemnify, and hold harmless MITRITY from third-party claims arising from:

(a) Customer Data or Customer's AI agents;

(b) Customer's breach of this Agreement;

(c) Customer's violation of applicable law; or

(d) Customer's use of the Service in a manner not authorized by this Agreement.

10. Termination

10.1 Term

This Agreement is effective from the Effective Date and continues for the duration of the applicable subscription term, unless terminated earlier in accordance with this Section.

10.2 Termination for Convenience

Either party may terminate this Agreement at the end of the then-current subscription term by providing written notice at least 30 days before the renewal date.

10.3 Termination for Cause

Either party may terminate this Agreement immediately upon written notice if the other party:

(a) Materially breaches this Agreement and fails to cure such breach within 30 days of receiving written notice; or

(b) Becomes insolvent, files for bankruptcy, or ceases to operate in the ordinary course of business.

10.4 Termination for Non-Payment

MITRITY may terminate this Agreement upon 30 days' written notice if Customer fails to pay undisputed fees.

10.5 Effect of Termination

Upon termination:

(a) Customer's right to access and use the Service terminates immediately;

(b) MITRITY will make Customer Data available for export for 30 days following termination;

(c) After the 30-day export period, MITRITY will delete Customer Data in accordance with the DPA, unless retention is required by law;

(d) Sections that by their nature should survive termination will survive, including Sections 5.6, 6, 8, 9, 11, and 12.

10.6 Data Export

Customer may export Customer Data at any time during the subscription term using the Service's export functionality. Upon written request during the 30-day post-termination period, MITRITY will provide Customer Data in a standard, machine-readable format (JSON or CSV).

11. Governing Law and Dispute Resolution

11.1 Governing Law

This Agreement is governed by and construed in accordance with the laws of Sweden, without regard to its conflict-of-law provisions.

11.2 Jurisdiction

Any disputes arising out of or relating to this Agreement that cannot be resolved amicably shall be submitted to the exclusive jurisdiction of the courts of Stockholm, Sweden.

11.3 EU Consumer Rights

Nothing in these Terms affects the mandatory consumer protection rights of individuals under EU law. If you are a consumer residing in the EU, you may also bring proceedings in the courts of your country of residence.

11.4 Amicable Resolution

Before initiating formal dispute resolution, the parties agree to attempt to resolve any dispute in good faith through negotiation for a period of at least 30 days following written notice of the dispute.

12. General Provisions

12.1 Modifications to Terms

MITRITY may modify these Terms from time to time. We will provide at least 30 days' written notice of material changes via email or through the Service. Continued use of the Service after the effective date of updated Terms constitutes acceptance. If you do not agree to the updated Terms, you may terminate your subscription in accordance with Section 10.2.

12.2 Entire Agreement

This Agreement, including all documents incorporated by reference (Privacy Policy, DPA, AUP, SLA, and any Order Form), constitutes the entire agreement between the parties regarding the subject matter hereof and supersedes all prior agreements and understandings.

12.3 Severability

If any provision of this Agreement is found to be unenforceable, the remaining provisions remain in full force and effect.

12.4 Waiver

Failure to enforce any provision of this Agreement does not constitute a waiver of that provision or any other provision.

12.5 Assignment

Customer may not assign this Agreement without MITRITY's prior written consent. MITRITY may assign this Agreement in connection with a merger, acquisition, or sale of all or substantially all of its assets. Any permitted assignee must agree to be bound by the terms of this Agreement.

12.6 Notices

All notices under this Agreement must be in writing and sent to:

• To MITRITY: legal@mitrity.com
• To Customer: The email address associated with Customer's account

Notices are deemed received when delivered by email (upon confirmed delivery) or by mail (5 business days after posting).

12.7 No Third-Party Beneficiaries

This Agreement does not create any third-party beneficiary rights.

12.8 Language

These Terms are drafted in English. In the event of a conflict between the English version and any translation, the English version prevails.

13. Contact Information

For questions about these Terms of Service, please contact:

MITRITY Email: legal@mitrity.com Website: https://mitrity.com